Mother Claims She Was Removed from United Airlines Flight for Using Wrong Pronoun for Flight Attendant

Mother Claims She Was Removed from United Airlines Flight for Using Wrong Pronoun for Flight Attendant
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Jen­na Lon­go­ria says she was barred from board­ing her Unit­ed Air­lines flight from San Fran­cis­co to Austin after acci­den­tal­ly address­ing a flight atten­dant with the wrong pronoun. 

Lon­go­ria was trav­el­ing with her 16-month-old son and moth­er when the inci­dent occurred as they were prepar­ing to take off.

While board­ing the plane, Lon­go­ria says she mis­spoke when refer­ring to a flight atten­dant. When she apol­o­gized for the mis­take, the oth­er atten­dant report­ed­ly did not accept her apology. 

Unit­ed Air­lines staff then informed Lon­go­ria that the cap­tain had per­son­al­ly denied her entry to the plane.

Lon­go­ria was dis­tressed to find out the flight had tak­en off with­out her and her moth­er, but with their lug­gage con­tain­ing need­ed med­ica­tion still on board.

She feared becom­ing sick while strand­ed. Unit­ed has since rebooked the fam­i­ly on a lat­er flight to fin­ish their trip.

The air­line claims the real issue was hav­ing too many car­ry-on items, not the pro­noun mix-up. How­ev­er, Lon­go­ria alleges “there was some more” to what got her removed beyond her acci­den­tal pro­noun error. 

Now Unit­ed faces ques­tions around their han­dling of the sit­u­a­tion and if bias played a role in the deci­sion to remove Lon­go­ria and her fam­i­ly from the flight.

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