Ace Hardware, the home improvement retailer, continues to grapple with the aftermath of a devastating cyberattack, rendering its online ordering and other critical systems paralyzed.
The relentless assault has left the company’s digital infrastructure in shambles, raising serious concerns about its ability to recover swiftly.
The news of the cyber incident spread rapidly since Sunday, when a Reddit user shared an email from CEO John Venhuizen disclosing the distressing situation.
Although Ace Hardware has refrained from commenting on the email’s authenticity, their website acknowledges the crisis, admitting its incapability to process online orders and advising customers to resort to in-store purchases instead.
According to Venhuizen’s memo, the malicious attack has wreaked havoc on various aspects of the company’s operations, including warehouse management and invoice systems, causing significant disruptions to order shipments.
However, in a reassuring update on Monday, Ace Hardware communicated that its in-store payment and service systems remained unaffected.
A notice obtained by Bleeping Computer revealed that out of Ace Hardware’s extensive network, encompassing 1,400 servers and 3,500 networked devices, a staggering 1,202 devices fell victim to the cyberattack. Encouragingly, nearly half of these compromised systems had been successfully restored by early Thursday morning.
The update expressed frustration at the ordeal, attributing it to criminal perpetrators who, despite operating in the shadows, were likened to common thieves attempting to pilfer from a store.
While the exact details of the attack, including the identity of the culprits and their method of breaching the systems, remain unconfirmed, Ace Hardware has issued a warning to retailers, urging them to remain vigilant against cybercriminals attempting to exploit the chaos.
The company’s unique retailer-owned model, where store owners collectively form the cooperative behind the retail giant, adds an additional layer of complexity to the recovery process.
With over 5,800 stores under its umbrella, Ace Hardware faces an arduous journey ahead to restore its digital infrastructure and reinforce its defenses against future cyber threats.
The extent of the damage inflicted by this cyberattack emphasizes the need for heightened security measures in an increasingly interconnected world.