A Twitter user @Madesonee_, who works at H&M located in the Oculus of the World Trade Center in Manhattan, said the little brown bugs were seen crawling on a rack of hoodies on Wednesday.
Madesonee shared photos of the bugs, as well as her disappointment with the way the store handled it, which reportedly included removing the area while keeping the store open and failing to notify other employees.
Her tweet has since gone viral, and a spokesperson for the fashion company told DailyMail.com they have now closed the store out of “being cautious.”
A New York H&M temporarily closed after an employee wrote on Twitter that a customer found clothes full of bugs
The employee, who works at H&M located in the Oculus of the World Trade Center in Manhattan, said the bugs were seen crawling on a rack of hoodies on Wednesday.
Madesonee shared photos of the bugs, as well as her disappointment with the way managers handled it, which reportedly included removing the area while keeping the store open and failing to notify other employees.
Madesonee shared several photos on Twitter, showing a rack of at least half a dozen light-colored hoodies teeming with several bugs.
She said it was a customer who discovered the pests on the sweatshirts, which were all new from a recent shipment.
“I work at H&M in the World Trade Oculus and today a client discovered lice on a display of hoodies,” she wrote.
“They don’t close the store and let the employees know about the problem. The section has just been blocked.
In another tweet, she said the clothes haven’t been on the rack for a very long time as they “get shipments every day.”
She also said it was the first time she had seen something like it in the store, but recommended that customers wash anything they buy before wearing them.
The woman’s post quickly went viral, and a spokesperson for H&M told DailyMail.com they were working to rectify the situation.
“We take the safety of customers and employees very seriously,” said the representative. “As a precaution, we have closed the H&M store at Westfield World Trade Center for a full investigation.”
She shared a few photos of the bugs on Twitter and criticized the clothing company for not doing more about the situation.
In another tweet, the woman revealed the clothes haven’t been on the rack for a very long time as they “get shipments every day”
She also said it was the first time she had seen something like it in the store, but recommended that customers wash anything they buy before wearing them.
Before H&M closed the store, however, commentators shared their distaste for the photos, calling them a health and safety hazard.
“Watching him itched,” one wrote.
“This is exactly why physical stores are dying day by day. The concept of public shopping is crude and understated, ”said someone else.
Several comments questioned Madesonee’s description of bedbugs as lice, claiming that lice are actually much smaller — some insisting that they were in fact bed bugs.
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